Frequently Asked Questions
Everything you need to know about our furniture, process, and policies. Can't find an answer? Contact us anytime.
Stock items: Ship within 7-10 business days from our Jodhpur warehouse.
Custom-made furniture: 4-8 weeks depending on complexity, wood availability, and carving detail.
Domestic shipping (India): 5-10 days via insured freight.
International shipping: 15-45 days depending on method (air/sea) and destination country.
Absolutely! Custom design is our specialty. We offer complete customization in:
- Dimensions (length, width, height)
- Wood type (Sheesham, Teak, Mango, Reclaimed)
- Finish (natural, stained, distressed, antique)
- Carving details and motifs
- Upholstery fabric and color
- Hardware (brass, iron, antique)
Share your requirements, sketches, or inspiration photos, and our design team will create detailed drawings for approval.
Domestic (India): Bank transfer (NEFT/RTGS/IMPS), UPI, credit/debit cards, cheques.
International: SWIFT bank transfer, PayPal, international credit cards, Letter of Credit (for bulk orders).
Payment terms: Stock items: 100% advance. Custom orders: 50% advance, 50% before dispatch. Wholesale: Negotiable terms.
Yes, we export to 40+ countries worldwide including USA, UK, Australia, UAE, Germany, France, and more.
What we handle: Export documentation, ISPM-15 compliant packaging, shipping insurance, certificates of origin.
What you handle: Customs duties, import taxes, and any local clearance fees. These vary by country - we can provide estimates based on your location.
For large orders, we can arrange door-to-door delivery with customs clearance included.
Warranty:
- 5 years on craftsmanship (carving, joinery, finish)
- Lifetime on structural integrity (frame, joints)
- Covers manufacturing defects under normal use
Returns:
- Stock items: 7-day return window, original condition
- Custom orders: Non-returnable (but covered by warranty)
- Refunds processed within 10 business days
Report any quality issues within 48 hours of delivery with photos for prompt resolution.
We work with premium solid woods, each with unique characteristics:
- Sheesham (Indian Rosewood): Hard, durable, beautiful grain. Best for carving.
- Teak Wood: Premium, water-resistant, golden hue. Best for outdoor & humid climates.
- Mango Wood: Sustainable, warm tone, affordable. Great for contemporary pieces.
- Reclaimed Wood: Eco-friendly, character-rich, 100+ year old wood from heritage buildings.
All wood is naturally seasoned for 2+ years and treated for moisture and pest resistance.
Yes! We welcome visitors to our workshop by appointment. During your visit you can:
- Watch master artisans at work
- Explore our complete collection
- Discuss custom orders in person
- Learn about our craftsmanship process
- Meet our design team
Jodhpur is well-connected by air (Jodhpur Airport) and rail. We can arrange airport pickup and recommend heritage hotels for your stay.
Yes, we offer attractive wholesale pricing for:
- Retailers and distributors (MOQ: 10 pieces)
- Hospitality projects (hotels, resorts, restaurants)
- Interior designers and architects
- OEM/ODM manufacturing for brands
- Export houses and importers
Contact our trade team for our wholesale catalog and pricing structure.
Simple care keeps your furniture beautiful for generations:
- Dust weekly with a soft, lint-free cloth
- Keep away from direct sunlight to prevent fading
- Maintain indoor humidity between 40-60%
- Wipe spills immediately with a dry cloth
- Polish every 3-4 months with beeswax or furniture oil
- Always use coasters and mats for hot/cold items
- Avoid silicone-based commercial cleaners
Read our detailed care guide on the blog for more tips.
Still Have Questions?
Our team is here to help. Reach out and we'll get back to you within 24 hours.